FAQ

How do I order?

Choose the styles you want to order, select the quantity, then click 'Add To Cart'. Select 'Check Out' when you have finalized your order and are ready to pay. 

How much are your earrings?

They range from US$49 to US$289 and can be viewed in our shop.

How do I pay?

You may pay using your credit card through PayPal. Having a PayPal account is not required in order to pay with your credit card. You may also pay directly with your PayPal account. 

Do you have a physical store where I can try on your products?

We do not have a physical stand-alone store, but we sell select pieces at LANAI, Kubo by Piopio, and Aura Athletica, which are all located in Makati City, Philippines. 

We sell our products mainly through our online store. We do join trunk shows once in a while in the Philippines and we announce it in our Instagram page. You may try on our products at any of our three stockists or during our trunk shows.

Where do you ship and how much does shipping cost?

We currently ship to the Philippines, Spain, France, United Kingdom, USA, Australia, Canada, New Zealand, Thailand, Malaysia, Korea, Vietnam, Indonesia, Singapore, Hong Kong, and Taiwan. We charge a flat rate of US$45 for international shipments.

International shipments may be subject to additional customs, duties and fees and are the full responsibility of the recipient. These fees may vary from country to country.

How long does it take to deliver my order?

It takes 5-7 business days to deliver after an order is placed except for products that are for pre-order, which may take up to 3 weeks.

Shipping delays may occur due to customs. 

Where are your earrings made?

Our products are designed and made by hand in Manila and Cebu, Philippines. 

What are your earrings made of?

We use a variety of components sourced in the Philippines and all over the world. We use gold-filled, gold-plated sterling silver, gold-plated brass and stainless steel hardware, semi-precious stones, fresh water pearls, mother of pearl, glass and crystal beads, resin, fabric, and cotton threads.

What are your care instructions?

For non-silver pieces, gently wipe the jewelry with a soft microfiber cloth after use. Store them in a safe place like in the packaging they come with. Keep your Lilies away from direct sunlight and humidity.  

Be extra careful with contact with make-up on earrings with fabric as it is prone to staining. Avoid having oil, water, sweat, perfume or any harsh chemicals from coming in contact with the metals to minimize the effect of wear. Please expect natural tarnishing over time with wear for gold-plated or brass metals. 

For sterling silver pieces, store them in their original plastic. It is air-tight, which prevents the silver from changing color due to oxidization. Should there be a need to clean the silver, use a silver cloth polisher. Alternatively, baking soda or tooth paste can be used to wash and clean them. Wipe and polish with a dry cloth after washing and store it back in its plastic when it is completely dry.

All designs are handmade with care. Likewise, handling them with care is crucial, especially those with fragile components (i.e. shells, mother of pearl, resin, etc).

Can I return an item I ordered?

Only defective and unused items in their original state can be returned within 7 days of purchase for store credit. Products must be returned in their original state. The customer is responsible for all shipping fees related to the return.

We do not accept returns on sale items. 

Can I have an item repaired?

We accept repairs within a year of purchase. Repair costs (excluding shipping costs) within a year of purchase are free of charge. For purchases older than 1 year, corresponding repair costs will be calculated after assessment and are charged to the customer. All shipping expenses for repairing items no matter how old are to be shouldered by the customer. 

For items that are irreparable, store credit will be given to the customer.

Message us here of your detailed repair request. 

How do we contact you?

You may send us an email or follow us and send us a message through @lilyjewelry on Instagram.