FAQ

How do I order?

Choose the styles you want to order, select the quantity, then click 'Add To Cart'. Select 'Check Out' when you have finalized your order and are ready to pay. 

How much are your earrings?

They range from US$52 to US$285 and can be viewed in our shop.

How do I pay?

You may pay using your credit card through PayPal. Having a PayPal account is not required in order to pay with your credit card. You may also pay directly with your PayPal account. 

Do you have a physical store where I can try on your products?

We do not have a physical store and we sell purely online. We do join trunk shows once in a while and we announce it in our home page. You may try on our products then.

Where do you ship and how much does shipping cost?

We currently ship to the Philippines, Spain, France, United Kingdom, USA, Australia, Canada, New Zealand, Thailand, Malaysia, Korea, Vietnam, Indonesia, Singapore, Hong Kong, and Taiwan. We charge a flat rate of USD 45 for international shipments.

International shipments may be subject to additional customs, duties and fees and are the full responsibility of the recipient. These fees may vary from country to country.

How long does it take to deliver my order?

It takes 5-7 business days to deliver after an order is placed except for products that are for pre-order, which may take up to 3 weeks.

Shipping delays may occur due to customs. 

Where are your earrings made?

Our products are designed and made by hand in Manila and Cebu, Philippines. 

What are your earrings made of?

We use a variety of components sourced in the Philippines and all over the world. We use gold-filled, gold-plated silver, gold-plated brass and stainless steel hardware, semi-precious stones, fresh water pearls, mother of pearl, glass and crystal beads, resin, fabric, and cotton threads.

What are your care instructions?

Each pair of Lilies requires specific care instructions. Click on a product in our shop to view the proper ways to care for it.

Generally, keep your Lilies away from direct sunlight and keep them in a safe place. Be extra careful with contact with make-up as it may stain the earrings since there are Lilies made of fabric. Please expect natural tarnishing over time with wear for gold-plated metals. Gently wipe the jewelry with a soft polishing cloth after use and avoid spraying perfume or any harsh chemicals to minimize the effect of wear. 

All designs are handmade with care. Likewise, handling them with care is crucial, especially those with fragile components (i.e. shells, mother of pearl, resin, etc).

Can I return an item I ordered?

Only defective and unused items in their original state can be returned within 7 days of purchase for store credit. Products must be returned in their original state. The customer is responsible for all shipping fees related to the return.

We do not accept returns on sale items. 

Can I have an item repaired?

We accept repairs within a year of purchase. Repair costs (excluding shipping costs) within a year of purchase are free of charge. For purchases older than 1 year, corresponding repair costs will be calculated after assessment and are charged to the customer. All shipping expenses for repairing items no matter how old are to be shouldered by the customer. 

For items that are irreparable, store credit will be given to the customer.

Message us here of your detailed repair request. 

How do we contact you?

You may send us an email or follow us and send us a message through @lilyjewelry on Instagram.